we will be closed from December 20, 2024, to January 5, 2025
Welcome to Patrick's Mobile Small Engine P.M.C.S.
PLEASE CALL US OR CALL CHAMPION AND GET THE CLAIM PROCESS ROLLING
you will need to call the office to get onto the schedule 941-979-8388
You can easily register your product by visiting our Product Registration page.
Portable Generator Warranty
Champion Power Equipment 3-Year Limited Warranty
Warranty Qualifications
To register your product for warranty and FREE lifetime call center technical support, please visit our product registration page.
https://www.championpowerequipment.com/product-registration/
To complete the registration, you will need to include a copy of the purchase receipt as proof of original purchase. Proof of purchase is required for warranty service. Please register within ten (10) days from the date of purchase.
Repair/Replacement Warranty
CPE warrants to the orginial purchaser that the mechanical and electrical components will be free of defects in material workmanship for a period of three years (parts and labor) from the original date of purchase and 270 days (parts and labor) for commercial and industrial use. Transportation charges on product submitted for repair or replacement under this warranty are the sole responsibility of the purchaser. This warranty only applies to the original purchaser and is not transferable.
Do Not Return the Unit to the Place of Purchase
Contact CPE's Technical Service and CPE will troubleshoot any issue via phone or email. If the problem is not corrected by this method, CPE will, as its option, authorize evaluation, repair, or replacement of the defective part or component at a CPE Service Center. CPE will provide you with a case number for warranty service. Please keep it for future reference. Repairs or replacements without prior authorization, or at an unauthorized repaired facility, will not be covered by this warranty.
Warranty Exclusions
This warranty does not cover the following repairs and equipment.
Normal Wear
Products with mechanical and electrical components need periodic parts and service to perform well. This warranty does not cover repair when normal use has exhausted the life of a part of the equipment as a whole.
Installation, Use, and Maintenance
This warranty will not apply to parts and/or labor if the product is deemed to have been misused, neglected, involved in an accident, abused, loaded beyond the product's limits, modified, installed improperly, or connected incorrectly to any electrical component. Normal maintenance is not covered by this warranty and is not required to be performed at a facility or by a person authorized by CPE.
Other Exclusions
This warranty excludes:
Cosmetic defects such as paint, decals, etc.
Wear items such as a filter elements, o-rings, etc.
Accessory parts such as starting batteries and storage covers.
Failures due to acts of God and other force majeure events beyond the manufacturer's control.
Problems caused by parts that are not original Champion Power Equipment parts.
When applicable, this warranty does not apply to products used for prime power in place of a utility.
Limits of Implied Warranty and Consequential Damage
Champion Power Equipment disclaims any obligation to cover any loss of time, use of this product, freight, or any incidental or consequential claim by anyone from using this product. THIS WARRANTY AND THE ATTACHED U.S. EPA, CARB and/or ECCC EMISSIONS CONTROL SYSTEM WARRANTIES (WHEN APPLICABLE) ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
A unit provided as an exchange will be subject to the warranty of the original unit. The length of the warranty governing the exchanged unit will remain calculated by reference to the purchase date of the original unit.
This warranty gives you certain legal rights which may change from to state to state or province to province. Your state or province may also have other rights you may be entitled to that are not listed within this warranty.
View and download the PDF version here.
Update on our warranty program.
If customers choose for us to come to their home for any repair, they will be responsible to pay the house call fee for each trip made to the home. They must also have filed a claim with the warranty dept. and supplied us with the claim number to add to the home visit schedule. Once diagnose has been completed all documents will be e-mail to “ Warrantyclaims@cpeauto.com”. We can only wait for 30 minutes for an approval to the cost of the repair, if we have no approval by then we will continue to repair under “customer pays the final bill in full”. Then this will be up to the customer to foresee any refund from the warranty dept. by filing all documents needed to the warranty dept.
This does not apply to those customers who drop off their equipment for repair. A copy of this change will be noted on each house call visit and a copy signed by the customer acknowledges this issue.
Our main goal is to take care of the customer first. For each trip to the home the charge will be $57.65 so we are trying to keep it to a one visit repair if possible.
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